We ship all over the world and always do the best to make sure the items get delivered to our customers as quickly as possible.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Usually, we need 1-5 business days to prepare for orders, because we should check every product and make sure that is in good condition before shipment. Normally we ship orders within 5-10 business days.
Note that business days do not include holidays and weekends. It takes longer for us to process pre-ordered or customized item, please refer to the specific product page.
Most shipping methods are available in our company, including e-packet, CNE, China Post, DHL, UPS and etc.
We offer free standard shipping for orders over €69. If you want to receive faster, we also provide express shipping, you need to pay extra fees for express
Note that the express time marked by express does not include the parcel processing time.
Orders may need to clear Customs in your country. COLINME is not responsible for delays caused by the Customs department in your country.
Note that additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or Customs clearance delays as a reason for requesting refunds or leaving negative feedback.
Delivery takes on average 5~27 business days. The delivery time is not always stable, and it is out of our control too, because it is dependent on destination and many other factors, such as weather and busy shipping season.
True Tracking Number
You will receive a true tracking number once your order shipped out. You can also track it in a few days later because the tracking information usually updates in 1-3 working days.
Please note: Total Delivery Time = Processing Time + Shipping Time
It usually takes approximately takes 5~27 business days to reach destination countries after your order placed.
Delivery times are estimates and commence from the date of shipping, please noted that it could take longer than expected due to an invalid address, customs clearance procedures or other issues.
The time of delivery contains the processing period and the shipping time.
If you haven’t received your package based on the above estimates, please kindly contact us via email: firstname.lastname@example.org
For our customers from Sweden, you may need to pay for importing fee, duties or VAT (Valued Additional Tax) according to your country's levying rules.